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Managing difficult people at work : Practical tools for success + Coaching

This interactive e-learning course is designed for managers, leaders, executives, and professionals looking to learn how to handle difficult people
swiftly and compassionately.

Interactive, engaging, and action-oriented training.
Led by Crystelle, consultant and professional coach, and Dominic, MBA professor at HEC Montréal and certified trainer
Certificate of participation awarded at the end of the training

Duration

2 hours

Price (taxes included)

399 $

What’s included in this course?

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According to a study published by Achievers in 2019, 79% of employees reported being disengaged in their work.

Why is this statistic important ?
Because disengaged employees often exhibit difficult behavior due to their frustration.

They can create a toxic work environment and lead to increased employee turnover, decreased performance, and poor customer relationships.
If left unchecked, difficult employees can demoralize the team and significantly impact productivity.
No one wants to work with difficult colleagues. And you can't wait for the problem to resolve itself. Ignoring it will only make the situation worse.

As a manager, it is your responsibility to act in the best interest of your organization and your team.
Your main goal when learning to manage difficult colleagues or employees should be to establish a positive work environment that fosters innovation and productivity.

This interactive e-learning course is designed for managers, leaders, executives, and professionals who want to learn how to manage difficult people quickly and effectively.

What are the learning objectives ?
  • Learn to quickly identify difficult behaviors.
  • Differentiate between a "difficult person" and a "person in difficulty."
  • Master our evaluation grid to recognize difficult people.
  • Develop effective strategies to calm tensions.
  • Discover how to conduct a meeting with a difficult person through 5 case studies.

    Without further delay, explore our training with high-quality academic content designed and led     by two MBA professors from HEC Montréal.
You will experience a hands-on e-learning course with practical exercises, interactive activities, and a fun approach, because at C3pH, we talk about serious topics without taking ourselves too seriously!
Meet the trainers at C3pH !
Teachers at HEC Montréal and trainers for HEC's School of Leaders.

Dominic Migneault
M.A., MBA, Certified trainer

Nicolas Sève
M. Sc., MBA, Certified trainer

Our team is passionate about people
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Faites connaissance avec les formateurs de C3pH
Enseignants à HEC Montréal et formateurs pour l'école des dirigeants HEC.

Dominic Migneault
M.A., MBA, Formateur agréé
Nicolas Sève
M. Sc., MBA, Formateur agréé

Notre équipe est passionnée par l'humain. 
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